Inadequate processes and documentation hinder the ability to defend claims. Whilst most claims rightly result in compensation payments, a proportion arise where the claimant departs from an established system of work or acts against instruction. Even businesses with enviable safety excellence records often fail to defend these types of claims as they have inadequate claims defence processes and documentation. This training session aims to give those managing claims a structured proactive approach to reduce
To enable those investigating incidents and managing incoming claims to have the skills to manage the following;
Duration / learning style
This is a one-day course with power point and practical delegate exercises. The training can be run in-house for up to 10-15 line managers or those responsible for managing claims.